Eco Friendly House Cleaners — CANCELLATION POLICY

Once you’ve made an appointment with Eco Friendly House Cleaners we have now reserved the appointment time exclusively and respectively for you. If you cancel less than twenty-four (24) hours from your appointment time you will be charged 50% (half) the amount of your agreed rate for the cancelled appointment. We kindly ask for a 48 hours notice of cancellation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.

In the event that Eco Friendly House Cleaners staff show up for an appointment and there is a lock out or the home is in a condition that cannot be effectively cleaned there will be a 100% (full) charge of the agreed rate.

We appreciate your understanding of the position a cancellation puts our company in regards to scheduling our time and paying our staff.

Thank you.

Eco Friendly House Cleaners

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